Microapp · Customer service · Available

One WhatsApp number for your whole team

MonkeyChat brings WhatsApp, Instagram and Messenger conversations into one shared inbox. Every message goes to the right person, nothing goes unanswered, and an AI assistant handles common questions with your information, handing off to a human when needed.

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Hands typing a message on a phone to help a customer
What is MonkeyChat?

MonkeyChat is a Mercado Monkey microapp that turns a WhatsApp Business number into a shared inbox for multiple agents, with assignment, tags, internal notes and response-time metrics. It includes an AI assistant trained on the business's information that answers frequent questions and hands the conversation to a person. It's set up with the client's brand and connected to their website and CRM.

4.6 min
average first response
Typical result after 90 days of use
01Features

What MonkeyChat does

Shared inbox

Several agents on the same WhatsApp number, each from their own computer or phone, with no single shared handset.

Automatic assignment

Routes conversations by shift, topic or territory, and reassigns them if someone doesn't reply within the set time.

AI assistant

Answers hours, ballpark prices, requirements and availability using your information, and knows when to hand off to a person.

Tags and internal notes

Label every conversation by stage or customer type and leave notes only your team can see.

Many channels, one inbox

WhatsApp, Instagram, Messenger and your website chat in the same view, with the customer's full history.

Response times

Per-agent metrics: first response, closed conversations and busiest hours, so you can plan shifts.

02How it works

From demo to day-to-day use

  1. 01

    Demo and number migration

    We review your message volume and connect your number to the official WhatsApp Business API without losing it.

  2. 02

    Train the assistant

    We load your information: services, prices, policies and FAQs. We define what the AI answers and what it doesn't.

  3. 03

    Rules and team

    We set up agents, shifts, tags, quick replies and your branding on your website chat.

  4. 04

    Conversation review

    For the first few weeks we review AI answers and your team's response times to fine-tune rules and copy.

03Who it's for

Built for real businesses

  • Real estate agencies and car dealerships
  • Clinics and hospitals
  • Schools and universities
  • Distributors and wholesalers
  • Online stores
  • In-home service companies
Connects with
WhatsApp Business APIInstagramMessengerWebsite chatHubSpotGoHighLevelOpenAI and Claude
04Free demo

See it working with your use case

We set up the demo with data that looks like your business. If it's a fit, we brand it for you and connect it to your WhatsApp, your website or your CRM.

  • No commitment, no credit card
  • Set up with your branding
  • Your data is yours: export it anytime
Request a demo

We'll walk you through it in 20 minutes

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05FAQ

What people ask us

How long does it take to set up MonkeyChat?
Connecting the number and the inbox takes two to five business days. The AI assistant usually takes another one to two weeks, because we need to load and review the business's information and test answers before switching it on.
Can I still reply from my phone?
Yes. Every agent can use MonkeyChat from a computer or a phone. The difference is that the number no longer lives on a single handset, so several people can answer at the same time without passing the phone around.
Will the AI make up answers for my customers?
The assistant only answers with the information we load, and it's set up to say it doesn't know and hand off to a person when a question falls outside that content. You can review every answer and turn it off by topic or by time of day.
Who owns the conversations and data?
Your business does. The WhatsApp number, the conversation history and the contact information are yours and can be exported. MonkeyChat stores data encrypted and never uses it to train third-party models.
Does it connect to my website and CRM?
Yes. MonkeyChat adds a branded chat to your website and sends contacts and conversations to HubSpot, GoHighLevel or any CRM with an API. A real estate agency in Torreón, for example, can create the lead in its CRM the moment someone messages from an ad.
06More microapps

Pair it with others

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