FAQ

Frequently asked questions, clear answers

What people ask us most about timelines, pricing, SEO, AI search, contracts and how we work.

01Topic

About Mercado Monkey

What is Mercado Monkey?
A digital agency founded in 2017 in Torreón, Coahuila, Mexico, with a team of 14. We build websites and handle SEO, AI search optimization, e-commerce, digital marketing, branding, content, custom software, apps and automation.
Where are you located?
Our office is at Av. Morelos #703 Pte, Col. Centro, Torreón, Coahuila, 27000, Mexico. We're open Monday to Friday, 9:00 a.m. to 6:00 p.m. Central Time (UTC−6).
Do you work with clients outside Torreón?
Yes. In La Laguna (Torreón, Gómez Palacio, Lerdo, Matamoros) we meet in person. For the United States, Canada, the rest of Mexico and Latin America we work over video calls.
Do you work in English?
Yes. Our team is bilingual and we deliver websites, campaigns and documentation in English and Spanish.
02Topic

Projects and timelines

How long does a website take?
A landing page takes 2 to 3 weeks; a corporate website, 4 to 6; an online store, 6 to 10. Adapted templates can be ready in 2 weeks.
How long does custom software or an app take?
It depends on scope. We work in phases of 6 to 16 weeks, and each one ends with something working that your team can already use.
What's the most affordable way to get a website?
Our 2026 promo: a one-page website for $3,000 MXN (about US$165), paid once, with your branding, a WhatsApp button, a map, basic SEO and SSL, ready in 5 business days. Domain and hosting are separate and stay in your name.
What do I need to get started?
A 30-minute call. A logo, photos or copy help if you have them; if not, we produce them.
Do you offer support after launch?
Yes. Every project includes 90 days of support, and we offer monthly maintenance and growth plans.
03Topic

SEO and AI search

How long does SEO take to show results?
Local SEO usually shows movement in 6 to 12 weeks; competitive searches take 4 to 6 months. We show you progress every month with Search Console data.
What is GEO?
Generative Engine Optimization: optimizing your site so ChatGPT, Perplexity, Gemini and Google's AI Overviews mention and cite you. It includes structured data, llms.txt, question-and-answer content and consistent business information across the web.
How do I know if my site is in good shape for Google and AI?
Run our free SEO + GEO audit: it checks more than 60 technical, content and AI-visibility factors and gives you prioritized recommendations.
04Topic

Payments and contracts

How do you invoice?
Clients outside Mexico pay in US dollars by wire transfer or card. In Mexico we issue CFDI 4.0, the official electronic invoice required by SAT, Mexico's tax authority.
Are the website and accounts mine?
Yes. Your domain, hosting, ad accounts, profiles and code are all in your company's name.
Do you sign contracts and NDAs?
Yes. We sign a services agreement and, if you need one, a non-disclosure agreement before seeing any sensitive information.
Message us on WhatsApp