Client support

Customer support: how can we help?

Technical support, website changes, project status and billing. Pick the type of request and we'll get back to you within 4 business hours.

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01Request types

Choose where to start

Technical support

Something won't load, a form isn't arriving, an error in your store or in an automation.

Website change

Copy, photos, prices, hours, a new section or a landing page for your campaign.

Project status

What's done, what's next and what we need from you.

Billing

Invoices, payment questions and changes to your billing details.

Training

How to edit your site, publish on your blog or use a microapp.

02New request

Tell us what's going on

If it's urgent (site down, payments not going through, forms not arriving), message us on WhatsApp as well.

  • Reply within 4 business hours
  • Delivery date confirmed in writing
  • Follow-up in the same email thread
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We got your request. We'll email you within 4 business hours with the next step.
03Support

Support questions

How fast do you respond to a support request?
On business days we reply in under 4 hours. If your site is down or forms aren't coming through, mark it as urgent: we handle it right away during office hours (Central Time), and clients on a monthly plan can reach us on WhatsApp after hours.
What does the 90-day support include?
Fixes to anything we delivered, minor text and image edits, help with your first posts or updates, and a check that tracking (Analytics, conversions) is working. New design work or features are quoted separately.
How do I request a change to my website?
Use the form on this page and choose “Website change.” The clearer the details (page, current text and new text, a screenshot), the faster it gets done. We confirm a delivery date as soon as we receive it.
How can I see my project's progress?
Every project has a shared board showing what's done, what's next and what we need from you. If you can't find it, ask for it here with the “Project status” option.
Where do I request an invoice or ask about a payment?
Choose “Billing” in the form and include your company's billing details and what the charge was for. Clients outside Mexico are invoiced in US dollars; Mexican clients receive a CFDI 4.0 e-invoice.
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